Effective: October 10, 2017
Potion Owl is a hybrid electronic records system that offers medical professionals, organizations,
their clients the ability to store and access relevant data they deem appropriate at their own
users have the flexibility of accessing their information using any internet-accessible device from
location, with patients having the ability to download apps that enable appointment scheduling among
When you use these services and any others we roll out, we want you to feel completely protected.
is our priority.
minimize technical and legal jargon that often cloud the reader’s capacity to fully understand these
Information We Collect
There are three basic ways we collect information:
- Information you choose to give us.
- Information we get when you use our services.
- Information we get from third parties.
Here’s a little more detail on each of these categories.
Information You Choose to Give Us
When you interact with Potion Owl, we only collect the information that you choose to share with us.
example, most of our services require you to set up a Potion Owl account, so we need to collect a
details about you, such as: your name, a password, an email address, a phone number, and your date
Other services, such as commerce products, may also require you to provide us with a debit or credit
and it is then associated with your account information.
Of course, you will also supplyus with whatever information you submit through ourservices, such as
appointments, journal entry, etc. Keep in mind that all your information remains confidential and is
manipulated by Potion Owl.
Finally, when you contact Potion Owl’ssupport team or communicate with us in any other way, we will
whatever information you provide us with to resolve the query or issue raised.
Information We Get When You Use Our Services
When you use our services, we collect information primarily relating to frequency. We might know,
how many times per week you have accessed our platform (to learn about how you can control some of
information, be sure to read the sectiontitled “Control over Your Information” section below):
We collect information about your activity through our services. For example, we may collect
about how you interact with the services, such as number of entries made, number of doctors
number of search queries you submit.
We never divulge or share your content without your explicit permission.This includes created,
metadata that is provided with the content.
We collect device-specific information, such as the hardware model, operating system version,
identifier, unique application identifiers, unique device identifiers, browser type, language,
network, and mobile network information (including the mobile phone number).
- When you use our services we may collect information about your location. With your consent,
we may also
collect information about your precise location using methods that include GPS, wireless
towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and
primarily used for security reasons in conjunction with mapping improvements.
Information Collected by Cookies and Other Technologies
such as web
beacons, web storage, and unique advertising identifiers, to collect information about your
browser, and device. We may also use these technologies to collect information when you interact
services we offer through one of our partners, such as commerce features. Most web browsers are
accept cookies by default. If you prefer, you can remove or reject browser cookies through the
your browser or device.
We also collect log information when you use our website. That information includes, among other
details about how you’ve used our services
device information, such as your web browser type and language
identifiers associated with cookies or other technologies that may uniquely identify your device
pages you visited before or after navigating to our website.
How We Use Information
What do we do with the information we collect? The short answer is: Provide you with an amazing set
and services that we relentlessly improve. But we do a lot more as well, such as:
develop, operate, improve, deliver, maintain, and protect our products and services
communicate with you
monitor and analyze trends and usage
personalize the services to improve your experience
enhance the safety and security of our products and services
verify your identity and prevent fraud or other unauthorized or illegal activity
use information we have collected from cookies and other technology to enhance the services and
experience with them
enforce our Terms of Service and other usage polices
We may also store some information locally on your device. For example, we may store information as
so that you can open the app and view content faster.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools:
• Access and Updates. We strive to let you access and update most of the personal information
that we have
about you. However, there are limits to the requests that we will accommodate. We may reject a
many reasons, including that the request risks the privacy of other users, requires technical
are disproportionate to the request, is repetitive, or is unlawful. You can access and update
most of your
basic account information within the app by visiting the profile page. If you need to access,
delete any other personal information that we may have, you can send a request to our support
your privacy is important to us, we may ask you to verify your identity or provide additional
before we let you access or update your personal information. We will try to update and access
information for free, but if it would require a disproportionate effort on our part, we may
charge a fee. We
will of course disclose the fee before we comply with your request.
• Account Deletion. While we hope that you will remain a lifelong Potion Owl user, if for some
chooseto delete your account, just contact us. If you ask to delete your account, you will have
up to 30
days to revoke this request before we delete your information from our servers permanently.
Users outside Jamaica
Although we welcome Potion Owl users from all over the world, keep in mind that no matter where you
where you happen to use our services, we operate our services from Jamaica. This means that other
local data-protection and privacy laws may offer fewer protections than those in our country.
Our serviceshave no age restrictions for patients. However,linkany user under the age of 13 to an
by a parent or guardian.
Sometimes, we will
application. Other times, we may provide you with additional notifications (such as adding a
statement to our
websites’ homepages or providing you with an in-app notification).